How would you handle a Captain who didn't want to follow SOPs and do things their own way?

• A. Ignore the deviation and proceed
• B. Discuss the matter with the Captain, clarify the SOPs, and remind him/her to follow SOPs to keep passengers and crew safe
• C. Report to HR immediately
• D. Replace the Captain on the spot

Answer: (B)

Handling a Captain who skirts SOPs is about using calm, direct, safety-focused communication within the chain of command. The best approach is to talk with the Captain, clarify what the SOPs require, and remind him or her to follow them to keep passengers and crew safe. This shows you take safety seriously without undermining leadership. It also gives the Captain a chance to explain any extenuating circumstances or ambiguities in the SOPs, and it creates a documented, collaborative path to ensure everyone is aligned. If the deviation continues after a clear discussion, you can escalate through proper channels, but starting with a respectful dialogue keeps the operation safe while maintaining professional relationships and authority.

Ignorning the deviation risks ongoing danger and sets a harmful example, because safety procedures exist to prevent harm and should be addressed rather than ignored. Reporting to HR immediately or replacing the Captain on the spot bypasses the appropriate escalation path and operational realities; these moves are not appropriate steps to take for a single instance and would require formal procedures and justification.